A number of surveys were returned to the Care Quality Commission from people who use
, including relatives,
care staff, and a care manager.
"Their clients have been very happy with the service
provided from the start. There is good communication
between service providers, clients, advocates and social
services when needed."
"VersaCare always listen to me about my needs and
"They are always courteous and friendly, they provide me
with carers who they know will suit me."
"They are able to liaise closely with the agency, the
agency works hard to put the right support in place and the
agency works hard to modify and update care plans as
needed." "They had no complaints about the agency, if
there was a problem the agency would rectify it as soon as
"VersaCare do a good job and provide caring people."
"The agency is up to date with all of my training. They
visit or call me to check that everything is alright, they
provide everything I need."
"The agency visits people when there is a need. The
agency should continue to train carers in new skills so that
they can offer better care to people."
Feedback from CQC Surveys
“Relatives of a person who uses the service told us "the
service has made a big difference to ours and our sons
lives, he is well supported by the service and is much more
independent, we are very happy with the service".
"People told us that they knew who to speak to if they had
any cause to complain. One person told us, "I can call the
office if I have a complaint and I know they would do
something about it".
"Care staff told us they had regular supervision and had
received lots of training. They told us they were very well
supported by the managers and they felt very happy to work
for the service".
"On 23rd January 2012 we checked this standard and
found that this care service was meeting it".
"Our judgement was: The service involves people who use
the service and those that are close to them in their care.
People have their care needs fully assessed prior to the
service starting and are actively involved in the process. This
ensures that the service will be suitable and able to meet
their needs and expectations".
0800 008 7661
2 Church Path
Surrey CR5 1HA
Fax 0207 101 6358
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Working in the UK