You can't always be there, but we can.
Arranging care for someone you love is a hard decision, and it is usually made faster than anyone would like. We will talk it through with you first, and nothing is agreed until you are ready.
A live-in carer stays in the home your relative already knows. We have been arranging that for twenty years, and the person who answers your call has usually worked here for ten of them.
Live-in care from £945 a week. CQC registered and rated Good. Privately owned, not a franchise. On-call support runs 24 hours a day, for your family and for the carer in the house.
Freephone 0800 0087 661. No cost, and no obligation.
Care We Provide
Live-in care covers more than most families expect when they start looking. If the condition you are dealing with is on this list, we already do it.
- Elderly live-in care
- Dementia care
- Palliative and end-of-life care
- Live-in disability care
- Learning disabilities and mental health care
- Supported living
- Respite and short-term care
- Live-in care for couples
- Emergency live-in care
- Live-in care for young adults
What Actually Happens
Six steps, in the order they happen. Nothing is agreed until the care plan is.
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01
You Ring, and We Listen
A free consultation and assessment, by phone or video call. We will ask about the person, the house and what is already in place, and you will speak to someone who has done this for years, not a call handler working from a script.
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02
An Assessment in the Home
A Care Manager visits, looks at the house and the equipment in it, and writes the care plan with you rather than for you.
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03
A Carer Is Matched, Not Allocated
Matched to the care needs, to individual personalities and to the household, and there day and night, so there is safety and continuity with the same carer.
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04
Your Local Area Manager Takes Over
A named person near you, not a regional call centre. They visit, and they know your carer by name.
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05
The Record Is Updated Daily
Prescriptions, medications, risks and incidents, written up each day and visible to you, our team and anyone you've authorised to see it.
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06
Someone Answers, Day or Night
On-call cover runs 24 hours a day, for your family and for the carer in the house.
Funding, Charges and Direct Payments
Most families arrive with the same question, so here is the plain answer.
Choose residential care and the value of the home is counted in the financial assessment, and in practice it is often sold or charged against to meet the fees. Choose live-in care and the person stays in the house, so its value stays out of that calculation and has a chance of passing on to family.
Where the council assesses a care need, you have a right to ask for a Direct Payment and buy the care yourself. Councils under financial pressure do not always volunteer that. Where the hours Social Services assess fall short of what live-in care needs, families can top up the Direct Payment to fund it, and we can help you get re-assessed as needs increase.
It matters because of what happens in a care home when assets run out. Funding drops to the rate the council pays, which is often far lower than the home charges, and the client may be moved to a home that accepts that rate instead of the one they chose.
We already work with Local Authorities and NHS Trusts across the country, so the paperwork is familiar to us, and our funding guide sets out your rights under the Care Act in full.
Read the Full Funding GuideAs a private company, our rates are among the lowest in the sector, so feel free to compare. The rate depends on the level of care needed, and you get the figure in writing before you commit to anything.
Couples: where one carer looks after two people, you are not paying twice. There is an increase on the single rate.
Local Authorities That Commission Us
Nine councils place people in our care under contract. That means passing their procurement, safeguarding and insurance checks, and being re-checked every year.
- Suffolk
- Hampshire
- Surrey
- Bexley
- Lambeth
- Croydon
- West Sussex
- East Sussex
- Stockport
One Company. Not a Network of Branches.
VersaCare is privately owned. It is not private equity owned and it is not a franchise. When you ring, you reach the company that will send the carer, and the person who answers has usually worked here for ten years or more.
- 20 Years trading, working with private clients, Local Authorities and NHS Trusts
- 10+ Years average tenure among the office staff you will speak to
- 3 Managers qualified to Registered Manager standards, and three staff Train the Trainer qualified
- 24/7 On-call support, for your family and for the carer in the house
Other Care Companies Buy Their Training From Us
VersaCare runs a separate training arm that delivers CQC-standard training to other care organisations, and provides all aspects of training to members of the Suffolk Care Association. Three of our staff are Train the Trainer qualified.
Moving and handling is taught in person, at the office or in the client's own home, because the equipment is different in every house and a carer should be shown the hoist they will actually be using. A carer who does not complete their training, after support from the training team, is not employed.
National, With Somebody Local
Local Area Managers and Care Managers work across the country. Your family gets a named manager who visits, wherever you are.
The People Who Answer the Phone
You Can See What Happened Yesterday
Prescriptions, medications, risks and incidents are held in one digital care management system and written up daily. Authorised clients, next of kin and advocates get secure access, so you can read the record from wherever you are. Anything logged as an incident is flagged to management automatically, so it gets dealt with and not filed.
If you live two hundred miles away, this is the part that lets you sleep.
What Families Have Said
VersaCare looked after my 90+ year old mum in her home for over 5 years and never let me down. The whole team are brilliant, from the wonderful carers, support team and admin staff. Absolutely would recommend before you look at the well known brands. Nothing better than a personal recommendation, and two of my friends have used VersaCare for years.
Our family has nothing but praise for VersaCare. The office staff are really helpful and selected carers to meet the complex needs of my parents, and patiently sent us a number of carers until we found the one most suited to them. My Dad had Parkinson's and his needs were fully met until he passed away. The care he received, especially in his last days, was wonderful. There was no interruption of care when he died, and now my Mum has the blessing of being in her own home, despite Alzheimer's.